Terms of Purchase

1. Even Though The Products Do Provide Benefits For Topical use on skin only, However, It Is Not Meant To Solely Treat, Cure Or Prevent Any Medical Skin Conditions Or Diseases.

2. Those Products Purchase From Escents by HSOP Is In Sole Discretion And Responsibility Of The Buyer. If Any Adverse Effects Arise From The Usage Of These, You Are Advised To Discontinue Use And Seek Professional Medical Attention.

3. Escents by HSOP Accepts No Responsibility Or Liability For Any Adverse Consequences Resulting Directly Or Indirectly From The Use Of Our Products.

Information on Our Site

All Information Posted On The Site In Relation To The Goods Including But Not Limited To Descriptions, Photographs, Drawings, Delivery Information, Quality, Sizes, Appearance, Performance, Dimensions, Weight, Raw Materials, And Such Other Information Relevant To The Goods Are For Information Purposes Only. In Entering The Contract, You Acknowledge That It Does Not Rely On And Waives Any Claim Based On Any Such Representations Or Information Not So Confirmed.

Any Error Is Subject To Correction Without Any Liability On The Part Of Escents by HSOP.

Shipping Charges

1. Shipping charges is according to the shipping list upon check out.

2. Once payment has been received, items will be received by customer within 3-4 business days for West Malaysia and 3-7 business days for East Malaysia, however, delivery time might vary or delay due to unforeseen circumstances.

3. Escents by HSOP is not responsible for any delayed or lost delivery. However, we will strive our best to look for an alternate solution.

4. Signature is required upon package delivery, therefore p.o. boxes are not allowed.

5. Appreciate to insert delivery address which package can be reachable to you. If package returned due to not reachable, additional charges would incur on resending the package.

Return/ Exchange

1. We are confident of our products and we offer a 100% satisfaction guarantee. All orders are checked for defects before shipment and photo proof is recorded. In an unfortunate case, which you receive an unsatisfactory item, please contact us within 3 days of receipt with your order number, product code, name, address and reason for return/exchange.

2. Items which are included as an unsatisfactory item would be: wrong items sent, items with manufacturing defect (please send in photos for verification). Please email to hsop87@gmail.com.

3. Natural products are varying in colour, texture , odour or sense, therefore return policy is not applicable on these variations and are not considered as defect items.

4. The items must be returned in its original condition, to ensure purity of the products, items must be return unused or not opened.

5. With agreed items return, it will be compensated with the sequence as below, 

• replace with the same products, if same products are out of stock, it will be either exchanged with products equivalent to returned product price or request for payment refund.

6. Return/replacement/exchange/refund must be acknowledged and agreed by both parties (Escents by HSOP and customer) via email hsop87@gmail.com.

Refund

1. Upon returned items received we will email to notify you and refund process will take place about 7 working days.

2. There will be a refund form send to you by requesting your bank information for payment refund.